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FAQs

Frequently Asked Questions

  • Are VoIP phone calls good quality?
    Criticisms of the technology in earlier versions largely centred around poor audio quality and latency issues. However, providing you have a strong broadband connection, calls made using a modern VoIP system will have very high sound quality. In fact, it’s often noted that these systems have a clearer audio quality than a traditional PBX.
  • What is the minimum internet speed I need to run VoIP?
    It’s generally recommended to have a minimum internet speed of 100 kbps in order to run a VoIP system effectively. However, as your business grows and you require more handsets to be running simultaneously, you will need a faster business internet. Before installing your system, make sure to test your speed to ensure that your calls will be of sufficient quality.
  • Are VoIP calls secure?
    VoIP technology is very safe, and is generally considered to be more secure than a traditional telephone system. This is largely due to the fact that all of the identities on a VoIP system are virtual rather than existing physically. However, there are still cybersecurity threats you will need to be aware of and protect yourself against in order to keep your business safe. These include call tampering, scams and malware. Encrypting your data is one of the most effective safety precautions you can take, and running regular tests of your system to check for any security issues will ensure your VoIP system remains secure.
  • How to get the most out of your business broadband
    ● Find the right package. There’s little use in getting set up with a package and connection that’s not suitable for your business and its needs – both now and in the future. The world of broadband can be confusing, but we’re here to cut through the jargon and simplify the entire process for you. We are able to handpick the best connection for your business needs, putting your mind at ease that you are getting the most suitable package. ● Encourage responsible habits. Once your business broadband has been set up, there are several things you can do to enhance the quality of your connection. Some examples of things you can do include: keeping on top of the latest software updates, disconnecting any old devices you no longer use and reporting any hardware issues as soon as they happen. As a manager or owner, it can be useful to provide some staff training to ensure that everyone is using the internet in a responsible way. ● Keep your connection secure. Security issues can have a major impact on broadband speeds and the efficiency of your equipment. Not to mention, viruses and spyware can have far more sinister effects on your company and its reputation – the importance of ensuring your protection is up to scratch cannot be understated. Once again, educating your employees is a pivotal part of keeping your business safe from digital threats while also enhancing your broadband connection.
  • How do I get started with business internet?
    With our help, getting online couldn’t be easier. You’ll have access to our team’s expertise every step of the way, from the ordering process, to installation, to round-the-clock tech support. Simply identify the right package for your needs and we’ll take care of the rest, delivering and installing your new kit. Once your broadband is up and running, our dedicated team of experts will be there to support you to keep your business connected. If you’re looking to optimise your company’s online presence, get in touch with us today.
  • How fast will my internet be?
    When you order a leased line you select the speed you want as a guaranteed minimum and we’ve had clients request anywhere between 100 Mbps & 10 Gbs. We can help you calculate your business requirements to ensure you’re always connected.
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